Frequently Asked Questions
Classrooms & Equipment
1. How do I arrange for sound equipment and set-up?
2. What equipment can I borrow?
3. Still need help?
HSB Network
1. How do I get software installed in the Lab and classrooms?
2. How do I get additional software for my office computer?
3. How do I change my Bear_ID password?
4. Is there free software for use at home?
5. I can't get logged in. What do I do?
6. How can I access campus resources from home?
7. How do I back up my office computer?
8. How do I get AirBear or wireless access for campus visitors or guests?
9. Still need help?
Lab Information
1. When is the lab open?
2. How do I get an account in the lab?
3. Why can't I login?
4. What happens when I run out of print credit?
5. How do I check my print balance?
6. Does my balance carry over to the next semester?
7. Can I use other computer labs on campus without paying an additional fee?
8. Can I reserve the Lab?
9. How do I access the P: drive outside the computer lab?
10. Still need help?
Printing
1. I can't print.
2. I printed some pages on the color printer, but they aren't coming out. What happened?
3. How do I print from the Manual feed tray?
4. Still need help?
Classrooms & Equipment
1. How do I arrange for sound equipment and set-up?
All requests for sound equipment must be submitted through Jill Combs, ext. 6990, at the time you make your room reservation. This must be done at least two business days in advance.
2. What equipment can I borrow?
You may reserve and check out:
- from Diane Lozano: video projector, speaker phone, and a tripod. Reservation Forms
- from Technology Center offices (2nd floor Foster): laptop computer, iPad, external hard drives, external DVD, other peripherals.
Additional help is available at ext. 3951, the Technology Center number. Staff will diagnose the problem and may refer you to the University Help Desk, ext. 4357 (HELP).
HSB Network
1. How do I get software installed in the Lab and classrooms?
A standard set of software is loaded in the lab. For additional software that requires loading by a network administrator, contact the Technology Center, ext. 3951.
2. How do I get additional software for my office computer?
Additional software is available to Baylor faculty, staff, and students at the AppCenter. For specialized software not available through the AppCenter, please contact the Technology Center at ext. 3951.
3. How do I change my Bear_ID password?
Open a web browser and follow the instructions on the Password and Account Management Portal.
4. Is there free software for use at home?
Software is available for free to faculty, staff and students from Home Software.
5. I can't get logged in. What do I do?
Be sure that you have entered your Bear Id (for example, Lynne Davis logs in as Lynne_Davis) and password correctly (check that the Caps Lock key is off). If these are correct, reboot the computer and try again. If you still are unable to log in, please note the error message and call ext. 3951 for assistance.
6. How can I access campus resources from home?
Faculty, staff, and approved graduate students may connect through the HelpDesk VPN setup.
Once connected you may access your I: drive and L: drive. The locations for each are:
- I: drive - casey2.baylor.edufacstaffBear_ID
- L: drive - casey.baylor.eduweb
Use your complete e-mail address and password when connecting to the file spaces listed above.
7. How do I back up my office computer?
ITS is now providing backup services for Baylor owned computers. No action is needed except to leave your computer on. If your computer is NOT being backed up at least once a week, report the problem to the Technology Center, ext 3951.
8. How do I get AirBear or wireless access for campus visitors or guests?
Visitors to campus do not have access to AirBear. However, BU-GUEST provides wireless access for campus visitors.Follow these instructions to set up visitor access.
If you need more assistance, contact the Technology Center, ext. 3951.
Additional help is available at ext. 3951, the Technology Center number. Staff will diagnose the problem and may refer you to the University Help Desk, ext. 4357 (HELP).
Lab Information
During the Fall and Spring semesters,
- Monday - Thursday, 8:00am - 11:30pm
- Friday; 8:00am - 6pm
- Saturday; 10am - 6pm
- Sunday 1pm - 11:30pm
Please see the Lab Hours web page for Summer, holidays, and finals hours. The lab Hours are also posted just outside the lab.
2. How do I get an account in the lab?
All business school students enrolled in at least one business school course (except students enrolled in BUS 1125, BUS 3302, BUS 3303, LDS 1101, LDS 3101) will have automatic access to the computer lab.
You must have an account in the HSB Technology Commons Lab to login. All business school students enrolled in at least one business school course (except students enrolled in BUS 1125, BUS 3302, BUS 3303, LDS 1101, LDS 3101) will have automatic access to the computer lab.
If you are enrolled in a business class and are not able to login, contact the Technology Center, ext. 3951.
4. What happens when I run out of print credit?
When you run out of print credit a bill will be sent to your university billing address for the amount of print charges you have incurred at the end of each semester. For more information go to PawPrints.baylor.edu.
You can check your print account balance by clicking on this link: Balance. You will be required to enter your Bear_Id name and password.
5. How do I check my print balance?
You can check you print balance by clicking on this link: Balance. You will be required to enter your Bear_Id name and password.
6. Does my balance carry over to the next semester?
No. At the beginning of each semester the print balances are reset. Summer Session I and II count as one semester. For more information go to PawPrints.baylor.edu.
7. Can I use other computer labs on campus without paying an additional fee?
Yes. The Technology Commons Lab provides software for students to complete projects required by classes in the Hankamer School of Business. This software may not be available in other labs on campus.
No. We do not reserve the lab because students pay to have the lab available to them. Exceptions must have prior approval of the Dean of the School of Business.
9. How do I access the P: drive outside the computer lab?
You may access your P:\Drive on any Baylor computer by going to Start, Run and typing in \\casey2\stu\Bear_Id. For example: Mr. Bobby Baylor with a email address of Bobby_Baylor@baylor.edu would type in \\casey2\stu\Bobby_Baylor.
Additional help is available at ext. 3951, the Technology Center number. Staff will diagnose the problem and may refer you to the University Help Desk, ext. 4357 (HELP).
Printing
- Check to see if you are connected to the network. The easiest way is to open Internet Explorer and see if a web page can be accessed. If you can't, you're probably not connected to the network.
- Check the printer to see if it is online and has no error messages.
- Reboot and try printing again.
- If all else fails, call ext. 3951 to report the problem.
2. I printed some pages on the color printer, but they aren't coming out. What happened?
If your job exceeds the memory limit of the printer, it may start and stop in the middle, or it may not print at all. The color printer is a little slower than the black & white printers. If the printer's green light is flashing and nothing is happening, then REBOOT the color printer. Your job must be resent in smaller packages.
3. How do I print from the Manual feed tray?
In MSWord Go to File, Page Setup. Select the Paper Tab and under Paper Source select Manual paper. You may also have to change the setting on the printer: Go to File,Print. The Print Dialog box will open. Select Options (bottom left). In the Default Tray box, choose Manual Feed. Hit OK, and OK. Go to the printer, when it beeps place your paper in the manual feed tray.
Additional help is available at ext. 3951, the Technology Center number. Staff will diagnose the problem and may refer you to the University Help Desk, ext. 4357 (HELP).
