Min Kyung Lee

Professional Summary

Min Kyung Lee, PhD, is an assistant professor of Supply Chain Management at the Hankamer School of Business at Baylor University. She holds a PhD in Business Administration with a specialty in Operations Management from Clemson University. She spent two years in the automotive industry as a logistics coordinator prior to working on her PhD. Her research focuses on service operations strategy in the healthcare and hospitality industries, emphasizing how organizations can enhance performance and create value for customers.

Education

• 2018 – PhD, Business Administration, Clemson University, Clemson, South Carolina
• 2010 – MS, Marketing, Clemson University, Clemson, South Carolina
• 2008 – BA, Economics, Kangwon National University, South Korea

Courses

• MGT/MIS 4330 – Project Management (2020-2022)
• MGT 3325 – Operations Management (2023-present)

Research Interests

• Service Operations Management
• New Service Innovations
• Supply Chain Management

Selected Publications

• Bao, C., Lee, M.K., Zhang, W. (2025), “Boosting or Undermining? Unveiling the Two-Sided Effect of Updates in Medical Crowdfunding Campaigns”. Journal of the Association for Information Systems, In Press
• Lee, J., Lee, M. K., Jeong, S., Lee, B., & Park, M. (2024). Responding to epidemic-driven demand: the role of supply channels. International Journal of Production Research, 62(5), 1879-1900.
• Charpin, R., Lee, M. K., & Wu, T. (2021). Mobile procurement platforms: Bridging the online and offline worlds in China's restaurant industry. International Journal of Production Economics, 241, 108256.
• Lee, J. Y., McFadden, K. L., Lee, M. K., & Gowen III, C. R. (2021). US hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation. International Journal of Production Economics, 234, 108047.
• Helkkula, A., Buoye, A. J., Choi, H., Lee, M. K., Liu, S. Q., & Keiningham, T. L. (2020). Parents' burdens of service for children with ASD–implications for service providers. Journal of Service Management, 31(5), 1015-1039.
• Lee, M. K., Verma, R., & Roth, A. (2015). Understanding customer value in technology-enabled services: A numerical taxonomy based on usage and utility. Service Science, 7(3), 227-248.